Details on our 60-day guarantee and how to request a refund on your Memodyne order.
Every Memodyne order is backed by a 60-day money-back guarantee. Refund requests can be submitted by emailing contact@customercs.com within 60 days of your purchase date.
Every Memodyne order is backed by a full 60-day satisfaction guarantee from the date of purchase. We recommend giving the formula at least 30 days of consistent daily use, since it's designed to work gradually rather than instantly. If you're not completely satisfied with your results after giving it a genuine trial, you can request a refund within the 60-day window.
To start a refund request, simply email our support team at contact@customercs.com within 60 days of your original purchase date. Please include the email address or name used at checkout and your order number if available, so we can locate your order quickly. Our team will confirm your request and walk you through the next steps.
Once your refund request is confirmed, refunds are typically processed back to your original payment method. Processing times can vary depending on your bank or card provider, but most refunds are reflected on your statement within a reasonable number of business days after approval. We'll keep you informed by email throughout the process.
Refunds are issued for the product price paid. Original outbound shipping charges, where applicable, are generally non-refundable, and if a physical return of unused product is required as part of your refund request, any return shipping costs are typically the customer's responsibility unless we advise otherwise.
The 60-day guarantee applies to orders purchased directly through this website or our authorized checkout partner. Orders purchased through unauthorized third-party sellers or marketplaces may not be eligible for our guarantee, and we recommend confirming any refund terms with the original seller in that case. Refund requests submitted after the 60-day window has closed will be reviewed on a case-by-case basis but are not guaranteed.
Questions about an order or a refund in progress can always be directed to contact@customercs.com.
You have 60 days from your original purchase date to request a refund. We recommend at least 30 days of consistent use before evaluating your results.
In many cases a physical return isn't required, but our support team will confirm exactly what's needed for your specific order when you reach out at contact@customercs.com.
Approved refunds are issued back to the original payment method used at checkout. Processing times can vary slightly depending on your bank or card provider.